Last updated: May 27, 2026

We work hard to get your order delivered quickly and safely. Please review the details of our shipping practices below.

1. Shipping Fees

We currently only ship to the United States and Canada.
Orders over $106 USD qualify for free shipping.
For orders under $106 USD, shipping fees will be calculated at checkout.

2. Order Cut-off & Processing Time

• Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

• Handling & Processing Time: Orders are typically processed and dispatched within 1–2 business days (Monday to Friday). Orders placed after the cut-off time or during weekends and public holidays will be processed on the following business day.

3. Estimated Delivery Time

Our estimated transit times after your order has been shipped are as follows:

• United States: 7–10 business days (Monday to Friday)

• Canada: 5–12 business days (Monday to Friday)

Please note: Shipping and delivery dates are estimates only and are not guaranteed. Transit times may vary depending on your specific location, local carrier schedules, customs clearance procedures, or unexpected transit delays.

4. Shipping Methods

We dispatch your orders using reliable third-party carriers from our fulfillment centers. The exact shipping method and carrier used may vary depending on your delivery location, the contents of your order, and the availability of local courier services.

5. Order Tracking & Communications

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real-time. You can use this tracking number to monitor your shipment's progress through our website or the carrier's official tracking portal.

We will keep you informed of your order status via email. In the event of any significant changes or unforeseen transit delays, our customer service team will notify you promptly with updates.

6. Multiple-Item & Pre-Order Shipments

If your order contains a combination of pre-order items and in-stock items, SteadyTemp reserves the right to split the shipment at our discretion to get your available items to you as quickly as possible. In such cases, you will receive separate shipping notification emails and individual tracking numbers for each package at no additional shipping cost to you.

7. Shipping Issues & Address Accuracy

Please double-check and ensure your shipping address is completely correct and up to date at checkout. SteadyTemp is not responsible for orders that are delayed, misdelivered, or lost due to incorrect or incomplete address information provided by the customer.

If you experience any shipping issues or your package appears to be delayed, please contact us immediately and we will do our best to assist you.

8. Contact Us

If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer service team:

• Email: sales@steadytemppro.com