Warranty

Warranty Policy

Last updated: July 7, 2026

Limited Warranty

SteadyTemp warrants that eligible SteadyTemp products will be free from defects in materials, workmanship, and components under normal household use. This Limited Warranty is valid for one (1) year from the date of delivery.

This warranty applies only to products purchased directly from our official website. Products purchased through unauthorized third-party sellers, resellers, or second-hand marketplaces are not covered under this warranty.

If your product requires warranty service, repair, or maintenance during the warranty period, please contact our Customer Support Team at sales@steadytemppro.com.

Return Merchandise Authorization (RMA)

Please do not return any SteadyTemp device, accessory, component, or wireless meat thermometer without prior approval from our Customer Support Team.

All warranty evaluations, repairs, replacements, and returns must be authorized in advance and accompanied by a valid Return Merchandise Authorization (RMA) number. Unauthorized returns or returns sent without a valid RMA number may be refused or returned to the sender.

After-Sales Shipping Responsibility

To avoid confusion, return and warranty shipping costs are handled by scenario:

Scenario	Customer pays	SteadyTemp pays	Prepaid label	RMA required
Defective or damaged-on-arrival return	No approved standard return shipping cost after the issue is confirmed by support.	Approved standard return shipping, and replacement shipping if a replacement is issued.	SteadyTemp will either provide a prepaid return label or reimburse pre-approved standard return shipping.	Yes
Personal-reason return	Return shipping to SteadyTemp. Original shipping fees are non-refundable.	No return shipping cost, unless otherwise stated by support in writing.	No, unless otherwise stated by support in writing.	Yes
Warranty evaluation	Shipping to the inspection center for warranty evaluation.	No inbound evaluation shipping cost.	No, unless otherwise stated by support in writing.	Yes
Warranty repair or replacement after confirmed covered defect	No return shipping cost for the repaired or replacement item after a covered defect is confirmed.	Shipping for the repaired or replacement item back to the customer's original shipping address.	Not applicable to the return shipment from SteadyTemp to the customer.	Yes

Important distinction: Defective or damaged-on-arrival claims are handled under the Refund and Return Policy. Warranty evaluation applies to warranty claims after the initial delivery issue window.

Warranty Evaluation Process

For warranty evaluation, customers are responsible for shipping the product or component to the inspection center after receiving RMA approval and return instructions.

If a defect covered under this Limited Warranty is confirmed after inspection, SteadyTemp will cover the shipping cost of the repaired or replacement product back to the customer's original shipping address.

If the product is not covered by this Limited Warranty, SteadyTemp may refuse the warranty claim. In that case, the customer may be responsible for return shipping or other follow-up costs if they want the item returned.

Warranty Exclusions and Void Conditions

This Limited Warranty does not cover, and will become void under, any of the following circumstances:

Failure to follow SteadyTemp's safety instructions, operating guidelines, or user manual.
Damage caused by accidents, drops, misuse, abuse, negligence, or improper handling.
Products used primarily for commercial, industrial, or professional purposes rather than normal household use.
Unauthorized modification, alteration, disassembly, repair, or tampering of the device, probe, charging base, or internal components.
Normal wear and tear, cosmetic damage, scratches, dents, or discoloration that do not affect product functionality.
Damage caused by improper storage, extreme temperatures, water damage beyond product specifications, or other environmental factors.

Limitation of Liability

To the maximum extent permitted by applicable law, SteadyTemp shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the product, including but not limited to loss of food, loss of profits, or other economic losses.