Refund and Return Policy
Last updated: July 7, 2026
At SteadyTemp, we want you to be satisfied with your purchase. If you need to request a return, refund, or replacement, please review the policy below before contacting us.
1. Return Window
All return requests must be submitted within 30 days of receiving your order. Shipping time is not included in this 30-day return window.
Defective or Damaged-on-Arrival Returns
If an item arrives defective or damaged, please contact us within 7 days of delivery and provide clear photo or video evidence showing the issue.
If support confirms that the product was defective or damaged on arrival, SteadyTemp may provide a refund or replacement according to the situation. Please do not send anything back before receiving RMA approval and return instructions.
Personal-Reason Returns
Products returned for personal reasons must be unused, unopened where applicable, and kept in their original condition with the original packaging.
Customers are responsible for return shipping costs for personal-reason returns. Original shipping fees are non-refundable.
Non-Returnable Items
The following items are not eligible for return or refund:
- Accessories sold separately
- Items marked as final sale
- Items marked as limited-time promotion
- Items marked as clearance
- Add-on items
- Holiday promotion items
- Mystery box items
Returns will not be accepted if the product has stains, odors, dust, marks, tears, customer-caused damage, missing parts, or any condition that is not consistent with the original condition.
Exclusions
The following situations are not considered product defects and are not covered by this return policy:
- Damage caused by misuse, improper operation, abuse, negligence, or accidents
- Damage caused by unauthorized modification, repair, or disassembly
- Normal wear and tear from regular use
- Damage caused by failure to follow product instructions
2. Exchange Policy
Before Shipment
If your order has not yet been shipped, we are happy to help you change to another item whenever possible. If the new item is the same price, no additional payment is needed. If the new item has a higher price, you will need to pay the price difference before we ship the order.
After Shipment
Once an order has been shipped, we are not able to change or exchange the item while it is in transit. We appreciate your understanding, as the package has already entered the shipping process.
After Delivery
If you have received your order and would prefer a different item, please contact us to request a return if the product meets our return requirements. After the return is approved, you are welcome to place a new order for the item you would like.
3. Return Requirements and Proof of Purchase
To request a return or refund, you must provide valid proof of purchase, such as the original order confirmation, receipt, or invoice.
Products returned for personal reasons must be unused and kept in their original condition.
4. RMA and Return Process
Please do not send products back to the manufacturer or to the address shown on the package without authorization.
To request a return or refund, please contact our customer support team at sales@steadytemppro.com.
If your request is approved and meets the eligibility requirements, you will receive a return merchandise authorization (RMA) number and detailed return instructions.
Unauthorized returns or returns sent without a valid RMA number may not be eligible for a refund or exchange and may be returned to the sender.
After-Sales Shipping Responsibility
To avoid confusion, return and warranty shipping costs are handled by scenario:
| Scenario | Customer pays | SteadyTemp pays | Prepaid label | RMA required |
|---|---|---|---|---|
| Defective or damaged-on-arrival return | No approved standard return shipping cost after the issue is confirmed by support. | Approved standard return shipping, and replacement shipping if a replacement is issued. | SteadyTemp will either provide a prepaid return label or reimburse pre-approved standard return shipping. | Yes |
| Personal-reason return | Return shipping to SteadyTemp. Original shipping fees are non-refundable. | No return shipping cost, unless otherwise stated by support in writing. | No, unless otherwise stated by support in writing. | Yes |
| Warranty evaluation | Shipping to the inspection center for warranty evaluation. | No inbound evaluation shipping cost. | No, unless otherwise stated by support in writing. | Yes |
| Warranty repair or replacement after confirmed covered defect | No return shipping cost for the repaired or replacement item after a covered defect is confirmed. | Shipping for the repaired or replacement item back to the customer's original shipping address. | Not applicable to the return shipment from SteadyTemp to the customer. | Yes |
Important distinction: Defective or damaged-on-arrival claims are handled under the Refund and Return Policy. Warranty evaluation applies to warranty claims after the initial delivery issue window.
5. Inspection and Refunds
Product Condition Review
All returned products will be inspected after they are received.
If a returned product shows misuse, accidental damage, unauthorized modification, excessive wear, missing parts, or any condition not related to a manufacturing defect, SteadyTemp reserves the right to refuse the refund.
If the returned item is determined not to qualify for a refund, it may be returned to the customer at the customer's expense.
Refund Processing
After SteadyTemp receives and inspects your return, we will notify you by email about the status of your refund request.
If approved, your refund will be processed within 10 business days and automatically returned to your original payment method.
6. Contact Us
If you have any questions about returns, refunds, exchanges, warranty evaluation, or RMA requests, please contact us:
Email:
sales@steadytemppro.com
Phone:
+86 19065128595 (international support)
Company address:
Room 528L, 5th Floor, Building 8, Bagualing Industrial Zone, No. 18 Bagua 1st Road, Yuanling Street, Futian District, Shenzhen, Guangdong, China, 518000